1. Agreement to Terms

By accessing or using the Patchline AI platform and services ("Services") provided by Patchline Inc. ("Patchline," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access our Services.

2. Description of Services

Patchline Inc. provides Patchline AI, an AI-powered platform for music industry professionals, including automated workflows, intelligent agents, data analytics, and related tools designed to streamline music business operations.

3. Account Registration

3.1 Account Requirements

• You must be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion.

4. Acceptable Use Policy

You agree NOT to:

• Use the Services for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Infringe intellectual property, privacy, publicity, contractual, trademark, or other rights
• Upload, distribute, sell, or generate content that uses any person's voice, vocal style, name, image, likeness, persona, endorsement, or identifiable characteristic without authorization
• Transmit malicious code or interfere with the Services
• Attempt to gain unauthorized access to our systems
• Use the Services to spam, harass others, mass-upload near-duplicate content, manipulate metadata, artificially inflate transactions, farm payouts, or game placement, recommendations, search, or storefront visibility
• Resell or redistribute the Services without permission

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Services, including all content, features, and functionality, are owned by Patchline Inc. and protected by international copyright, trademark, and other intellectual property laws.

5.2 Your Content

You retain all rights to your music, data, and content. By using our Services, you grant us a limited license to host, store, process, transmit, display, analyze, and create derived technical data from your content as needed to provide, secure, support, maintain, and improve the Services, including AI-assisted music business workflows, analytics, search, recommendations, debugging, quality review, model-evaluation features, and training and improvement of non-generative analysis classifiers such as vocal presence and characteristics, genre, mood, instrument, key, tempo, energy, valence, and arousal detection.

We may use eligible usage data, chat interactions, feedback, metadata, derivative technical representations of music, audio-analysis model outputs where permitted by the applicable provider agreement, and de-identified or aggregated outputs to improve Patchline's business AI systems, non-generative analysis classifiers, and service quality. You may exclude your account from future analysis-model training and evaluation datasets through account privacy controls where available or by emailing privacy@patchline.ai. By default, we will not use your audio recordings, compositions, stems, masters, vocals, artist likeness, musical works, or derivative music/audio features to train generative AI models that create music, sound recordings, voices, or artist likenesses unless you separately and explicitly opt in.

If Patchline offers a Creator AI Research Program, raw-audio foundation-model fine-tuning opportunity, generative music/audio training opportunity, voice or likeness program, or similar model-training opportunity beyond the default non-generative analysis uses above, participation will require a separate affirmative opt-in or written agreement that identifies the content categories, training purposes, model providers, withdrawal process, and any compensation, credit, or commercial terms. Accepting these Terms, accepting an updated Privacy Policy, listing music on a storefront, or continuing to use the Services does not enroll your music, audio, vocals, artist likeness, or derivative music/audio features in generative AI training or raw-audio foundation-model fine-tuning.

6. Payment Terms

6.1 Fees and Billing

• Fees are based on your selected plan and usage
• All fees are in USD unless otherwise stated
• Payments are non-refundable except as required by law
• We may change fees with 30 days' notice

6.2 AI Catalyst Program

Special terms apply to participants in our AI Catalyst Program. These will be outlined in your program agreement.

7. Data Processing and AI Services

By using our AI services, you acknowledge that:

• AI-generated outputs are provided "as-is" without warranty
• You are responsible for reviewing and validating all AI outputs
• We do not guarantee specific results or outcomes
• AI processing may involve third-party services, including AWS Bedrock, Anthropic models made available through AWS Bedrock, Google GenAI where enabled, and other subprocessors identified in our Privacy Policy
• We may keep durable logs of AI conversations, tool actions, attachments, feedback, and related metadata for security, auditability, customer support, legal compliance, product improvement, and training-eligible evaluation workflows
• Training eligibility may exclude users or records based on opt-out requests, deletion requests, legal holds, account deletion, failed or empty AI turns, or other governance controls described in our Privacy Policy
• Patchline and its subprocessors may not use your musical works, sound recordings, vocals, artist likeness, or derivative music/audio features for generative AI model training or raw-audio foundation-model fine-tuning unless you have separately and affirmatively opted in

8. Confidentiality

We maintain strict confidentiality of your business data and will not disclose it to third parties except as necessary to provide the Services or as required by law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATCHLINE INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

10. Indemnification

You agree to indemnify and hold harmless Patchline Inc. from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

11. Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Dispute Resolution; Arbitration; Class Action Waiver

These Terms and any dispute or claim arising from or relating to the Services, your account, storefront transactions, purchases, subscriptions, communications with Patchline, or these Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Except for the exceptions below, you and Patchline agree to resolve disputes by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as appropriate. The seat of arbitration is New York County, New York, and proceedings may be conducted remotely unless the arbitrator requires otherwise.

You and Patchline each waive the right to a jury trial and agree that disputes will be brought only on an individual basis, not as a class, collective, consolidated, private attorney general, representative, or mass action, except that claims may be coordinated or batched as described below. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

Either party may bring an individual claim in small-claims court if it qualifies. Either party may also seek temporary or preliminary relief in court for intellectual property misuse, unauthorized access, security incidents, fraud, payment-network enforcement, or to preserve the status quo pending arbitration. Those court proceedings may be brought in the state or federal courts located in New York County, New York, and each party consents to personal jurisdiction and venue there for those limited proceedings.

If 25 or more similar arbitration demands are filed by the same or coordinated counsel or organizations, AAA's mass arbitration rules will apply where available. If no applicable rule is available, the demands will be batched in groups of up to 50, with filing, administrative, and arbitrator fees due only for each active batch. The remaining demands will be stayed until the prior batch is resolved or the parties agree otherwise. This batching provision is intended to make individual arbitration practical and enforceable, not to prevent any individual claim.

You may opt out of this arbitration agreement and class-action waiver by emailing legal@patchline.ai within 30 days after you first accept the version of these Terms containing this arbitration agreement. Your opt-out must include your name, account email, and a clear statement that you opt out of arbitration. Opting out of arbitration does not opt you out of the rest of these Terms.

13. Marketplace & Storefront

The Patchline Music Store allows sellers to create on-demand storefronts and sell digital music directly to buyers. The following terms apply to marketplace transactions:

• Sellers are independent parties, not employees or agents of Patchline. Patchline acts as a platform provider only.
• Patchline is not responsible for the quality, legality, or authenticity of seller content.
• Sellers must own or control all rights required to sell each listed track directly, including master, composition, sample, vocal, performer, artwork, publicity, privacy, distributor, label, collaborator, and platform rights.
• Sellers are bound by the Seller Terms of Service in addition to these Terms.
• Payments are processed by Stripe. Patchline does not hold or process buyer payment information directly.
• Patchline currently charges a platform application fee on storefront music sales by sellers on a free Patchline plan, currently 10% unless a different fee is disclosed during store setup or in current pricing. Paid Patchline plans currently receive 0% platform commission or application fee on music sales. Stripe processing fees, taxes, chargebacks, currency conversion fees, and paid Patchline subscription fees may still apply.
• Payment processors or financial partners may delay, reserve, reverse, freeze, or withhold payouts, or restrict connected accounts, for suspected infringement, fraud, chargebacks, prohibited-business activity, policy violations, or legal compliance reasons.
• Patchline may remove, restrict, relabel, suppress from discovery or recommendation, disable checkout for, or request proof of rights for any content or store at its sole discretion, including for rights complaints, suspected infringement, fraud, spam, metadata manipulation, artificial transactions, policy violations, payment-network requirements, or legal risk.

14. Copyright & Rights Complaints

Patchline complies with the Digital Millennium Copyright Act (17 U.S.C. § 512) and reviews non-copyright complaints involving voice, likeness, publicity, trademark, endorsement, privacy, contractual, or other rights. If you believe content on our platform infringes or misuses your rights, please see our Copyright & Rights Complaints Policy for instructions. Patchline maintains a repeat infringer and rights-violator policy and may terminate accounts of users with repeated valid takedown notices or equivalent documented rights complaints in appropriate circumstances.

15. AI-Generated Content

• Sellers must disclose if any portion of content was created using AI tools, using the platform's AI labeling features.
• Patchline does not accept fully AI-generated prompt-to-complete-track songs or recordings for storefront sale.
• AI-assisted human-created content may be listed only if the seller has all required rights, meaningful human authorship or transformation, commercial-use rights in the AI tool output, and accurate disclosure of the AI use.
• AI-origin material may not be listed if the applicable AI tool terms restrict commercial use, resale, redistribution, attribution, tier, or marketplace use in a way the seller cannot satisfy.
• AI-generated elements may have limited or no copyright protection in certain jurisdictions.
• Patchline may label AI-assisted content on storefronts to comply with applicable transparency laws.
• Buyers acknowledge that AI-generated content may not carry the same legal protections as human-created works.
• Sellers are responsible for ensuring they have sufficient rights to use any AI tools, inputs, outputs, samples, vocals, likenesses, and training sources involved in listed content.
• Storefront uploads and AI labels do not grant Patchline the right to train generative music, audio, voice, or artist-likeness models, or to fine-tune raw-audio foundation models, on seller content without a separate affirmative opt-in.

16. Buyer Terms

• All purchases of digital goods through the Patchline Music Store are final. Refunds are at the sole discretion of the seller or Patchline.
• Purchases grant a personal, non-exclusive, non-transferable license to download and listen to the purchased content.
• Buyers may NOT redistribute, resell, sublicense, or publicly perform purchased content without explicit written permission from the rights holder.
• Patchline is not responsible for the quality or authenticity of seller content.
• Buyers must affirmatively accept these Terms, including this arbitration agreement and class-action waiver, and the buyer license terms before Patchline creates a storefront checkout session.
• AI-assisted listings may include AI-generated elements that have limited or no copyright protection; the buyer license does not grant rights beyond the rights the seller can lawfully provide.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or through the Services and may require renewed acceptance before continued use. Material updates to dispute resolution, arbitration, class-action waiver, marketplace sale rights, payout obligations, or other terms for which assent is legally important require affirmative acceptance where Patchline provides an acceptance flow. Continued use after the effective date of a material update may constitute acceptance of updates that do not require affirmative clickwrap, except that no update, notice, or continued-use mechanism will enroll your music, audio, vocals, artist likeness, or derivative music/audio features in generative AI training or raw-audio foundation-model fine-tuning. Any such use requires a separate affirmative opt-in.

18. Contact Information

For questions about these Terms of Service: