1. What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. We also use similar technologies, including local storage, session storage, pixels, SDKs, and event tags. These technologies help us operate the Services, remember preferences, protect accounts, process payments, understand product usage, and improve reliability.

2. How We Use Cookies

Patchline Inc. uses cookies and similar tracking technologies for the following purposes:

• Essential technologies: required for login, session management, security, fraud prevention, checkout, storefront downloads, and core platform operation
• Preference technologies: remember account settings, privacy choices, theme preferences, and feature state
• Product analytics technologies: help us understand feature usage, errors, page performance, conversion paths, and product quality
• Marketing and attribution technologies: help us measure campaigns and understand which channels led users to Patchline, where enabled and permitted. We configure Google Ads personalization as denied by default.

3. Types of Cookies We Use

3.1 First-Party Cookies

These are cookies set by Patchline directly:

• Session management: maintain your logged-in state and protect authenticated routes
• User preferences: remember your settings, privacy choices, and interface state
• Security: protect against unauthorized access, abuse, and fraud
• Attribution storage: preserve UTM and referral context so we can understand signups and demo requests

3.2 Third-Party Cookies

We may use services that set their own cookies:

• Segment and downstream analytics destinations, such as Mixpanel where enabled: event routing and product analytics
• Google Analytics or Google Ads where enabled: website analytics, campaign measurement, and conversion tracking, with Google Ads personalization disabled by default
• Sentry or similar error-reporting tools: crash diagnostics, performance monitoring, and technical troubleshooting
• AWS CloudFront: content delivery, security, and performance optimization
• Stripe: payment processing, fraud prevention, checkout, subscriptions, Connect onboarding, and tax support
• Customer support tools where enabled: support chat, ticketing, and product assistance

4. Cookie Duration

We use both session and persistent cookies:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted

5. Your Cookie Choices

You have several options for managing cookies:

• Browser settings: most browsers allow you to block or delete cookies and local storage
• Account controls: use privacy controls where available to manage analytics preferences
• Privacy request: email privacy@patchline.ai to opt out of non-essential analytics where account controls are unavailable
• Global Privacy Control (GPC): where required, we honor GPC signals as opt-out-of-sale or opt-out-of-sharing requests under applicable U.S. state privacy laws, including California, Colorado, and Connecticut privacy laws
• Provider tools: use provider-level opt-out tools, such as Google's analytics opt-out tools, where applicable

Note: Disabling cookies may affect the functionality of our Services.

6. Cookie Settings by Browser

Here's how to manage cookies in popular browsers:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Cookies and site data

7. Local Storage

In addition to cookies, we use local storage and similar browser storage to preserve preferences, attribution context, analytics consent state, session identifiers, and feature state. These technologies function similarly to cookies but may have different expiration times and may need to be managed through browser storage controls.

8. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of significant changes by updating the "Last Updated" date.

9. Contact Us

If you have questions about our use of cookies:

10. More Information

For more information about cookies and how they work, visit: www.allaboutcookies.org